Symantec endpoint protection 12 virus definitions not updating

21-Apr-2017 20:39

Cox did not identify the third-party software, but in the discussion forum attached to her posting, a Symantec employee explained that the conflict was with various kinds of whole-disk-encryption software.

Whole-disk encryption, also known as full-disk encryption, is the practice of encrypting a computer's entire hard drive in order to prevent unauthorized access.

This problem only appears to occur on Windows XP machines." The affected products included Symantec Endpoint Protection 12.1 and its small-business and cloud-based variants, all of which are centrally managed products for corporate IT departments, and the consumer products Norton 360, versions 4 through 6, and Norton 2010, 20.

All those products use SONAR, Symantec's behavioral-based malware detection software.

Security giant Symantec admitted Friday (July 13) that updates pushed out to several of its software products two days earlier had caused computers running Windows XP to crash and display the dreaded "Blue Screen of Death." "On July 11th, 2012 Symantec Security Response started receiving reports of customers experiencing blue screens after applying the July 11th revision 18 definitions," wrote Orla Cox of Symantec Security Response in a blog posting.

"Machines may continue to blue screen after they reboot.

Norton Anti Virus defends your PC against detected viruses, spyware, bots, worms, and more while minimising the performance impact or getting in your way.

But then, as I’ve already mentioned, the big change came with the dropping of Norton 360, the Symantec company changing it’s focus, and the release of the new Norton Security products.

Can you also confirm if the patch assessment package that is on these broken machines matches the patch assessment package of a working machine?

The package can be found at: C:\Program Files\Altiris\Altiris Agent\Agents\Software Management\Software ...

I had a Windows 2008 server that I was attempting to install the Symantec Endpoint client on, but the client would not install, and the following message was left in the event log: Symantec Endpoint Protection (SEP) Installation fails with the following error “Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.

Please reboot the system and rerun the installation.” I rebooted the server and then tried to install the client again, but the same error would appear.

But then, as I’ve already mentioned, the big change came with the dropping of Norton 360, the Symantec company changing it’s focus, and the release of the new Norton Security products.Can you also confirm if the patch assessment package that is on these broken machines matches the patch assessment package of a working machine?The package can be found at: C:\Program Files\Altiris\Altiris Agent\Agents\Software Management\Software ...I had a Windows 2008 server that I was attempting to install the Symantec Endpoint client on, but the client would not install, and the following message was left in the event log: Symantec Endpoint Protection (SEP) Installation fails with the following error “Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.Please reboot the system and rerun the installation.” I rebooted the server and then tried to install the client again, but the same error would appear.I found that there was a registry entry that was giving me grief with the install, and here are the instructions that I used to fix the problem.